1. Who we are
Basmala Travels (“we”, “us”) provides Umrah, visa, ticketing and holiday services. Contact: hello@basmala.in / +91 98461 77088.
2. Data we collect
- Identity & contact (name, phone/WhatsApp, email, passport details where required).
- Travel details (dates, routes, preferences, family members).
- Transaction data (quotes, invoices, payment confirmations; no card data stored by us).
- Website/device data (cookies, IP, basic analytics).
3. How we use data
- To provide services: visas, tickets, bookings, customer support.
- To share quotes, checklists and updates on WhatsApp/email.
- To comply with legal and audit requirements.
- To improve our website and offerings.
4. Legal bases
Consent, performance of a contract, legitimate interests and legal obligations, as applicable.
5. Sharing
We share data with airlines, hotels, ground partners, visa/attestation authorities and insurers strictly to deliver your booking. We do not sell your data.
6. Retention & Security
We keep records only as long as necessary for service and legal purposes. We use secure storage and access controls; no method is 100% secure.
7. Your rights
You may request access, correction, deletion (where applicable) or raise objections. Write to hello@basmala.in.
8. Cookies
We use essential cookies and minimal analytics to improve site performance. You can control cookies via your browser.
9. WhatsApp, Email & Calls
By contacting us, you consent to receiving service messages and important updates on WhatsApp/email. You can opt out of marketing messages anytime.
10. Children
We process children’s data only for travel requirements with consent from a parent/guardian.
11. International transfers
When required for bookings, data may be transferred to other countries with adequate safeguards.
12. Updates & Contact
We may update this policy periodically. The latest version will be on this page. Contact: hello@basmala.in.