BASMALA
Tours & Travels
FAQ

Frequently Asked Questions

Quick answers before you message us.

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Umrah

What documents are needed for Umrah visa?

Valid passport (6+ months), clear photo (as per specs) and basic personal details. We’ll share a checklist on WhatsApp.

Can you arrange hotels near Haram?

Yes. We share options by walking distance and budget, and arrange transport & ziyarah if needed.

How long does processing take?

Typically a few working days after complete documents. Timelines vary by season and volume.

Visa & Air Tickets

Do you help with UAE visas?

Yes, single and multiple entry options. We guide requirements, submission and delivery.

Can you add special baggage or seat selection?

We coordinate with the airline/PNR for add-ons where available and share the best options for your route.

Do you arrange group quotes?

Yes. Share dates, sectors and passenger count; we’ll quote options with payment timelines.

Packages & Resorts

Are prices fixed?

Displayed prices are indicative. Final pricing depends on travel dates, airfare and occupancy.

Can you customize itineraries?

Absolutely. We tailor nights, hotels and activities to your family’s preferences.

Do you handle resort confirmations?

Yes—confirmations and vouchers are shared on WhatsApp/email with support till check-out.

Payments & Policies

How do I pay?

Bank transfer/UPI are preferred. International payments are available on request with applicable charges.

What is your cancellation policy?

Hotel/airline/supplier rules apply. We’ll share specific terms before booking and help with any refunds due.

Is travel insurance required?

Highly recommended. We provide Schengen-compliant and destination-specific plans.

Still have a question?

Send your query on WhatsApp and we’ll reply fast.

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terms.html html Copy code Terms & Conditions – Basmala Travels
BASMALA
Tours & Travels
Terms

Terms & Conditions

Please read these terms before booking with Basmala.

1. Definitions

“We/Us/Our” means Basmala Travels. “You/Client” means the person(s) making a booking. “Supplier” means airlines, hotels, resorts, ground handlers, visa/attestation authorities and insurance companies.

2. Bookings

  • 2.1. A booking is confirmed only after written confirmation and receipt of the advance.
  • 2.2. Quotations are subject to availability until paid and booked.
  • 2.3. Names, dates and passport details must match travel documents. Errors may incur charges by suppliers.

3. Payments & Pricing

  • 3.1. Prices are dynamic and vary by season, inventory and exchange rates.
  • 3.2. Payments are accepted via bank transfer/UPI; international options on request with fees.
  • 3.3. Balance must be paid within the timeline shared; unpaid balances may lead to auto-cancellation by suppliers.

4. Cancellations & Refunds

  • 4.1. Airline/hotel/ground and visa rules apply. Some services are non-refundable.
  • 4.2. Refund timelines depend on suppliers; our service fee is non-refundable.
  • 4.3. No-shows/late arrivals are treated as per supplier policy.

5. Documents & Responsibility

  • 5.1. You are responsible for valid passports, visas, permits and health requirements.
  • 5.2. We act as an agent between you and suppliers; liability is limited to our service fees unless mandated by law.
  • 5.3. Service deliverables are as per vouchers/invoices shared at booking.

6. Changes

Itineraries may change due to weather, operations or government advisories. Equivalent alternatives will be offered where possible; cost differences (if any) are payable by the client.

7. Travel Insurance

Strongly recommended. We can arrange destination-specific coverage. Claims are subject to insurer terms.

8. Force Majeure

We are not liable for delays or losses due to events beyond reasonable control (natural disasters, strikes, pandemics, government actions, etc.).

10. Governing Law

These terms are governed by the laws of India. Disputes shall be subject to jurisdiction in Kerala, India.